Wunderlist Support Center

February 2017

No incidents reported for this month.

January 2017

No incidents reported for this month.

December 2016

Degraded Sync and Notifications
The server problems are resolved now. Again, we are incredibly sorry for the inconvenience this might have caused you.
Dec 13, 17:23 - Dec 15, 10:00 CET

November 2016

No incidents reported for this month.

October 2016

No incidents reported for this month.

September 2016

Synchronization Problems
The syncing issue is now resolved. If you are still seeing problems with your sync then please log out and log back in again—this should fix the issue. Thank you for bearing with us during this time.
Sep 24, 11:33-19:27 CET
Synchronization Problems
The sync issue is now resolved and the queues are back down to normal levels. If you are still seeing any issues please contact us via https://support.wunderlist.com or tweet us @wunderlisthelp. Again, we apologize for the issues this week and we thank you for bearing with us.
Sep 21, 10:28 - Sep 24, 09:37 CET

August 2016

No incidents reported for this month.

July 2016

Intermittent Synchronisation Issues
This incident has been resolved.
Jul 12, 19:58 - Jul 13, 09:19 CET

June 2016

No incidents reported for this month.

May 2016

No incidents reported for this month.

April 2016

No incidents reported for this month.

March 2016

No incidents reported for this month.

February 2016

No incidents reported for this month.

January 2016

Unexpected down-time
This incident has been resolved.
Jan 28, 11:27-11:57 CET

December 2015

No incidents reported for this month.

November 2015

Mail to Wunderlist temporarily unavailable
This incident has been resolved.
Nov 10, 10:07-14:41 CET
Mail to Wunderlist temporarily unavailable
Good news! Mail to Wunderlist is back up and running! Consider this your thumbs up to resume forwarding all your to-dos to me@wunderlist.com. Thanks for bearing with us on that!
Nov 3, 10:20-12:43 CET

October 2015

Mail To Wunderlist temporarily down
This incident has been resolved.
Oct 23, 17:20-18:06 CET
Problems with "disappearing" to-dos
This incident has been resolved.
Oct 6, 12:19 - Oct 7, 09:08 CET

September 2015

Issue with Forgot Password Option
This incident has been resolved.
Sep 28, 09:39-10:20 CET
Sync slowdown
Our new iOS app update is now live in the App Store, Calendar Feed is up and running, and real-time sync is now be available for all our apps. If you had updated to version 3.3.1, please make sure to update your iPhone or iPad App to the latest version 3.3.2, which also fixes any crashes on starting the app. Again, we just want to say sorry for all the trouble and send out a big thanks for all your patience as we worked to fix the problem.
Sep 8, 02:26 - Sep 9, 09:58 CET
Interruption to sync
This incident has been resolved.
Sep 7, 20:03 - Sep 8, 01:37 CET
Intermittent sync issues
This incident has been resolved.
Sep 7, 18:32-18:47 CET

August 2015

Mail to Wunderlist currently unavailable
The issue with processing emails forwarded to https://www.wunderlist.com/account/mail2wunderlist is now resolved. For added security, we now require you to enable this feature. Head to Mail to Wunderlist and tick “Enable Mail to Wunderlist for your account”. You can then continue to forward emails to me@wunderlist.com as before.
Aug 13, 22:09 - Aug 19, 09:30 CET

July 2015

No incidents reported for this month.

June 2015

No incidents reported for this month.

May 2015

Unexpected Performance Problems
This incident has been resolved.
May 12, 17:38 - May 13, 07:22 CET

April 2015

Wunderlist for Windows 7 not loading.
The problem with our Windows Desktop app is now solved, we apologies for any issues this might have caused you. To get the Windows Desktop App running again please download the latest version from https://www.wunderlist.com/download/windows7 and install it. After that it should work fine again. Alternatively you can also simply close the currently installed version completely (also from the systray in the bottom right of your screen), then restart it. This should start the automatic download of the new version.
Apr 27, 22:15-23:27 CET

March 2015

No incidents reported for this month.

February 2015

Database Maintenance
Again apologies for the long time it took to get this finished. All parts of the app should work fine again. Logging in, synchronizing and seeing your data across all your devices should work without problems. In case you see anything unexpected, please contact us on support.wunderlist.com
Feb 21, 07:11-12:45 CET
Beta Download page currently not working
This incident has been resolved.
Feb 16, 11:26 - Feb 17, 12:12 CET

January 2015

Service Update
This incident has been resolved.
Jan 13, 22:12-22:29 CET
Problems with Mail to Wunderlist
This incident has been resolved.
Jan 5, 15:31-16:33 CET

December 2014

Wunderlist for Web and Windows 7 troubles
We've now scaled up the servers for our Web App, and sign in speeds are back to normal. Thanks so much for your patience ❤
Dec 3, 18:42-19:03 CET

November 2014

Login unavailable
The problem is now solved and logging in should work fine again. Apologies for the troubles.
Nov 24, 12:51-12:58 CET
Synchronisation Problems
This incident has been resolved.
Nov 20, 14:49-16:29 CET
Slow Synchronisation + Slow Loading of Task on Login
Sync Service is now working smoothly again, including Real-time Sync. Thanks so much for your patience as we worked round the clock to fix the issue ❤.
Nov 5, 11:08 - Nov 6, 14:25 CET

October 2014

Sync Problems in China
【公告】奇妙清单国内服务已经恢复!上官网、同步、登录和注册问题已经回复正常!开发团队发现,这次错误的原因是我们所采用的亚马逊云端服务器不稳所导致。这两天很感激亲们对我们的关注和支持,为您们做成的所有困扰和不便,再次说声抱歉。我们会继续努力优化国内服务,防止发生相同错误。 Service Update: We're happy to let you know that service is now back up in China. After investigating ourselves and talking to our service provider, AWS, we found that the DNS (one of our servers) we used was being blocked. That particular DNS server was also being used by other services, so we're unsure of why it happened. But the good news is, we switched over to a new DNS server and you should be able to access Wunderlist sync again. Thanks so much for being so patient while we sorted this out!
Oct 27, 19:06 - Oct 31, 10:52 CET
Service Update
This incident has been resolved.
Oct 2, 17:08-18:10 CET
Service Update
This incident has been resolved.
Oct 2, 10:27-11:18 CET

September 2014

No incidents reported for this month.

August 2014

Unexpected Issues with Sync
This incident has been resolved.
Aug 30, 03:33-04:04 CET